Responsible Gambling at Mr Fortune Casino

At Mr Fortune Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Mr Fortune Casino operates under strict responsible gambling principles. We comply with all applicable regulations governing online gambling in New Zealand and continuously work to promote safer gambling practices. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about your gambling habits
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when not gambling
• Chase losses in an attempt to win back money
• Neglect work, family, or other responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

Mr Fortune Casino provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option takes effect immediately upon request.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Mr Fortune Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, please contact our support team at [email protected].

Protecting Minors

Mr Fortune Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• Gamban

If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for gamblers and their families.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Mental Health Foundation of New Zealand

• Website: www.mentalhealth.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Never borrow money to gamble
• Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please do not hesitate to contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via our website

This Responsible Gambling policy was last updated in June 2026. Mr Fortune Casino reserves the right to update this page at any time to reflect changes in regulations or best practices.